Privacy Policy
Last Updated: 13 February 2026
Introduction
Finaservo ("we," "our," or "us") provides document preparation services for government support program applications in Mexico. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or visit our website.
Information We Collect
Information You Provide
When you use our document preparation services, we collect:
- Contact information (name, email address, phone number, physical address)
- Personal identification documents required for program applications
- Income verification documents and financial information
- Address proof documentation
- Business information (for small business applications)
- Any other documents you provide for preparation and organization
Information Collected Automatically
When you visit our website, we may automatically collect:
- Device information (browser type, operating system)
- Usage data (pages visited, time spent on site)
- IP address and general location information
- Cookie data (with your consent)
How We Use Your Information
We use your personal information to:
- Prepare and organize your government program application documents
- Complete official forms accurately on your behalf
- Verify document completeness against program requirements
- Communicate with you about your service
- Respond to your inquiries and provide customer support
- Improve our services and website functionality
- Comply with legal obligations under Mexican law
Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in these limited circumstances:
- With your explicit consent
- When required by Mexican law or legal process
- With service providers who assist in our operations (under strict confidentiality agreements)
- To protect our rights, property, or safety, or that of others
We do not submit applications on your behalf or share your information with government agencies. You retain control over when and how to submit your prepared documents.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure storage of physical documents
- Encryption of digital files
- Access controls limiting who can view your information
- Regular security assessments
However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. After service completion, we securely dispose of or anonymize your information according to applicable regulations.
Your Rights
Under Mexican data protection law (Ley Federal de Protección de Datos Personales en Posesión de los Particulares), you have the right to:
- Access your personal data we hold
- Request correction of inaccurate information
- Request deletion of your personal data
- Object to certain processing of your information
- Withdraw consent where processing is based on consent
- Request restriction of processing in certain circumstances
To exercise these rights, contact us at info@finaservo.com. We will respond to your request within the timeframe required by Mexican law.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies. You can control cookie preferences through our cookie consent tool and your browser settings. For more information, see our Cookie Policy.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy periodically. The "Last Updated" date at the top indicates when the policy was last revised. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Information
For questions about this Privacy Policy or our data practices, contact us:
Email: info@finaservo.com
Phone: +52 228 222 9574
Address: Prol. Av. México, Xalapa, Veracruz, Mexico